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Cancellation Policy

STEP 1
Create a ticket
Create a ticket in Email Customer Support Services at [email protected] multivends.com . Any related issue against the product you receive please feel free to contact us. Within 7 Days from The Day Your Order is delivered to arrange for return.
STEP 2
Schedule a Pick Up
Our courier person will contact you for the collection of your unit. Pack the item in its original state and packaging. Do not remove any code or labels on the box. Hand over the package the courier representative. Any alteration or modification of the product will not accepted.
STEP 3
Item Arrived
Once the product has been received in our warehouse, you will be notified. Once we receive your returned item, our quality control department will check the product and provide updates and solution. They will get in touch with you as soon as possible thru Email or Call.
Need Help
For any inquiries or assistance, please contact [email protected]

We accept returns within 7 days of receipt, only if their delivery packaging has not been opened or the products are damaged or wrong product. Please notify us and return the box in its original packaging. And the customer can cancel their order within 6 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.

We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging. If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable.

’Refunds will be done only through the Original Mode of Payment”